Shipping Policy

Processing time

Orders are processed within 1–2 business days of being placed. You'll receive a confirmation email as soon as your order is on its way, including tracking details.

Delivery times

Standard delivery takes 7–14 business days from dispatch. Business days are Monday to Friday and exclude public holidays.

Delivery times are estimates, not guarantees. Customs checks, courier delays, and busy periods can occasionally add time. If your order hasn't arrived within 21 business days, contact us and we'll investigate or replace it.

Shipping costs

Shipping rates are calculated at checkout and shown before you pay. Free shipping is available with a promotional code when we're running an offer — the code must be entered at checkout to apply.

Where we ship

We currently ship to the United Kingdom. Any import duties or taxes for other destinations are the customer's responsibility.

Tracking your order

Once dispatched, you'll get a tracking link by email. Tracking can take 2–3 days to show its first update — this is normal and doesn't mean anything has gone wrong.

Wrong or incomplete addresses

Please double-check your delivery address at checkout. We can amend an address before dispatch if you contact us quickly, but we can't redirect a parcel once it's shipped.

Damaged or missing orders

If your order arrives damaged, or doesn't arrive at all, email us with your order number and we'll put it right — replacement or refund, your choice.

Contact

Questions about a delivery? Get in touch through our Contact page and we'll come back to you as quickly as we can.